Terms and Conditions

Terms and Conditions

This page tells you the terms and conditions on which we will supply to you the books and products that have been manufactured and printed by non-Bookhounds held companies, via one of our subscription services. Bookhounds acts an independent distributor only of said products. Bookhounds accepts no responsibility for the manufacture or printing of said products.  Please read these terms and conditions carefully before ordering any products from our site or subscribing to one of our subscription box services. You should understand that by ordering any of our products or subscribing to one of our subscription services, you agree to be bound by these terms and conditions.

1. PURCHASE OF SUBSCRIPTIONS

1.1 By placing an order through our website, you warrant that: You are legally capable of entering into binding agreements; and You are at least 18 years of age; You reside in one of the ‘Serviced Countries’; and You are accessing our site from one of those ‘Serviced Countries’.

2. THE AGREEMENT BETWEEN YOU AND BOOKHOUNDS

2.1 After placing any orders on our website you will receive a receipt e-mail from us acknowledging that we have received your order. All orders are subject to acceptance by us, we will confirm acceptance to you by sending you an e-mail confirming that your purchase has been verified and accepted. Your subscription will only be activated when we have verified, accepted & sent you the acceptance confirmation via email.

2.2 The subscription plans to our services consists of recurring period charges as agreed to by you. By accepting these terms & conditions of service, you acknowledge that your subscription has this recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

2.3 Bookhounds may submit periodic charges monthly without further authorisation from you, until you provide prior notice that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before Bookhounds reasonably could act.

2.4 To terminate your authorisation or change your payment method, please use either the ‘My Account’ section of our website or contact us by email at hello@bookhounds.club.

2.5 By subscribing to our Subscriptions you agree to allow Bookhounds to take recurring monthly payments from your credit/debit card. See 4.1 for price details. Should you wish to cancel, you can do so at any time. If you have purchased a 3-month or 12-month subscription, you will be refunded on a pro-rata basis, minus an admin fee of £10. Bookhounds reserves the right to alter its subscription fees at any time however, at least 28 days written notice will be provided should this occur. Subscription payments will be taken on the 20th of every month and books aim to be dispatched within 18 days of payment being taken. If you cancel your subscription you can re-subscribe at any time following your cancellation.

2.6 Auto-renewal. Following your subscription period (1 month/3 months/12 months) your subscription will be automatically renewed for the same renewal period of your previous subscription, at the then-current non-promotional subscription rate. To cancel your subscription, you must log on to bookhounds.club and make the cancellation in the “Your Account” section or email hello@bookhounds.club and we will do as instructed on your behalf, following the request of additional security details. If you cancel, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. For monthly (one-month) subscriptions, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you have purchased a 3-month or 12-month subscription, you will be refunded on a pro-rata basis, minus an admin fee of £10.

2.7 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

3. DELIVERY

3.1 At present, Bookhounds is only available for delivery to UK postal addresses. We currently use Royal Mail, prepaid postage, to handle the delivery of the books. Actual delivery times may vary depending on your delivery address and circumstances impacting delivery by the Royal Mail. You will not hold us responsible for any delays, outside of our control, which relate to the delivery of your book.

3.2 If you change address, you must update your address details in the relevant section of the website to ensure that no books are sent out to the wrong address. Please ensure this is done before you move as you will be liable for any books posted to the wrong location. This also needs to be completed before the 2nd of the month.

4. PRICE AND PAYMENT

4.1 The price of the Products will be as quoted on our site from time to time, except in cases of obvious error.

4.2 Product prices include VAT and delivery.

4.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4.4 Payment for all Products and Services must be by credit or debit card.

5. RISK AND TITLE

5.1 The Products will be at your risk from the time of delivery.

5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products.

6. DAMAGE

6.1 If you’re dissatisfied with your book or any products sent by Bookhounds due to being unfit for use, please contact us on hello@bookhounds.club. We retain the right to request the return of any damaged goods at your cost by recorded delivery to Bookhounds where the products will be inspected. If the fault is agreed, a full credit or refund will be given for the returned goods & return postage charges incurred. Bookhounds will consider refunds for any boxes at our discretion. Bookhounds reserves the right to refuse a refund.   

8. PROMOTION CODES

8.1 Any promotion code or offer provided on this site cannot be used in conjunction with any other promotion, past or present, except for Partner Club coupon codes. Bookhounds reserves the right to withdraw any promotional code, at any point without explanation or prior notice.

9. FORCE MAJEURE

9.1 We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our subscription services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

10. WARRANTY

10.1 We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

11. ACCEPTANCE OF THESE TERMS AND CONDITIONS

11.1 Your access to and use of https://bookhounds.club and all of its associated social media, products and services is subject exclusively to these Terms and Conditions. By using the website or subscribing to the Bookhounds you are accepting these terms and conditions.

12. LINKS TO OTHER WEBSITES

12.1 From time to time, this Website may also include links to other Websites and offer discounts for other brands and companies. These links are provided for your convenience to provide further information. They do not signify that we endorse the Website(s). We have no responsibility for the content of the linked website(s) or products purchased using discount code provided by Bookhounds.

 13. YOUR CONDUCT

13.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

13.2 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website or social media, or use the website or social media for any illegal, immoral or harmful purpose.

13.3 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. In order to provide you with an easy-to-use service, Bookhounds will place a ‘cookie’ (a small text file) on any computer you use to access the website. When you revisit the website, this cookie will enable us to recognise you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification.

14. WEBSITE AVAILABILITY

14.1 Although we aim to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us at hello@bookhounds.club and we will correct the fault as soon as we reasonably can.

14.2 Your access to the Bookhounds website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone.

15. INDEMNITY

15.1 You agree to indemnify and hold Bookhounds and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

16. GOVERNING LAW AND JURISDICTION

16.1 These Terms and Conditions shall be governed by and construed in accordance with the laws governing the United Kingdom and you hereby submit to the exclusive jurisdiction of appropriate United Kingdom court.

17. CHANGES TO THE WEBSITE OR SERVICE

17.1 We reserve the right to make changes to our Website, policies, and these Conditions at any time without notice and you confirm that Bookhounds shall not be liable to you for any such change or removal. Your continued use of the Website and (or) subscription, following any changes shall be deemed to be your acceptance of such change.

18. WAIVER

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.

18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. No liability for any damages or injury is accepted.

19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS.

19.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

20. COPYRIGHT

20.1 All copyright, trade marks and all other intellectual property rights in the Website and its Content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bookhounds or otherwise used by Bookhounds as permitted by law.

20.2 In accessing the Website you agree that you will access the Content solely for your personal, non-commercial use. None of the Content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

21. GIFT SUBSCRIPTIONS

21.1 Gift subscriptions constitute a one-time payment between Bookhounds and the gift buyer. Should the subscription be extended, a new payment will be required and processed independently of the original purchase.

21.2 Gift subscriptions are presented in the form of a voucher with a unique code. The code will expire if the subscription is not registered within 6 months of purchase. No exchange or refund will be offered for an expired gift subscription.

22.2 All other relevant terms and conditions, as listed above, will apply.

Bookhounds Ltd, updated February 2021